Refund Policy
TICKET REFUND AND TRANSFER POLICY
Effective Date: September 18, 2026
This policy applies to all tickets and passes for APEX: America’s Property Exhibition, taking place September 23–25, 2026, at The Expo at World Market Center, Las Vegas.
This policy forms part of our Terms and Conditions and applies to every registration, including registrations made using promotional or partner codes.
In this policy, “we” and “us” mean MIE Expo LLC, doing business as America’s Property Expo.
Tickets are non-refundable
All ticket purchases are final. We do not refund tickets for:
• Change of plans
• Scheduling conflicts
• Travel disruption
• Illness
• Non-attendance
We price the event on the assumption that the seats we sell are the seats we plan for. Badges, catering, and floor capacity are committed well before the doors open, which is why a trade-show ticket works differently from a retail purchase.
The exceptions to this rule are set out in Sections 3, 4, and 7.
Ticket transfers
Tickets may be transferred to another person.
To transfer a ticket:
• Bring the order confirmation to the registration desk.
• We will make the change on site after verifying photo ID.
• There is no limit on how many times a ticket may be transferred.
• There is no transfer fee.
• Tickets may not be resold above face value.
If we cancel, postpone, or move the event
Event cancellation
If we cancel the event, you will receive a full refund of the ticket price, returned to the original payment method within 30 days.
Date or venue changes
If we change the event dates or venue, your ticket will carry over automatically.
If the new dates do not work for you, notify us within 14 days of our announcement, and we will refund the ticket price in full.
Circumstances beyond our reasonable control
If circumstances outside our reasonable control prevent the event from going ahead, including government action, public health orders, venue failure, natural disaster, or civil emergency, we will offer you either:
• A credit valid for the next edition of APEX; or
• A refund of the ticket price.
In every case, our liability is limited to the ticket price you paid.
We cannot reimburse travel, accommodation, visa fees, or any other costs. Please make travel and accommodation bookings that can be changed or cancelled.
Visa refusals
If you are refused a visa to travel to the United States, contact us within 14 days of the refusal and provide the official refusal notice.
We will either:
• Transfer your pass to a colleague; or
• Issue a credit valid for the next edition of APEX.
We provide invitation letters to support genuine visa applications. An invitation letter is not a guarantee of entry. The decision to grant entry or a visa rests entirely with the relevant U.S. authorities.
Complimentary and free passes
Exhibit Floor Access passes, Media Passes, speaker passes, and any pass issued at no charge:
• Have no cash value.
• Cannot be exchanged for money or credit.
• May be withdrawn by us at any time before the event.
Media Passes are issued subject to approval and may be declined.
Promotional and partner codes
The following rules apply to promotional and partner codes:
• Only one code may be used per order.
• Codes cannot be combined.
• Codes cannot be applied to an order after it has been placed.
• We do not refund the difference on a purchase made without a promotional or partner code.
• Every code has an expiry date and redemption limit.
• We may withdraw a code at any time.
• Discounted tickets are fully covered by this policy.
• A discounted ticket is still non-refundable and transferable.
Duplicate and incorrect charges
If you were:
• Charged twice;
• Charged the wrong amount; or
• Charged for an order you did not place,
tell us and we will refund the incorrect charge in full.
Please contact us as soon as you notice the issue. We would always rather resolve the issue directly than have you go through a bank or card dispute.
Before you dispute a charge, talk to us
If something has gone wrong with your order, email us and we will respond within two business days.
Almost every payment or order issue is faster to resolve directly than through a card dispute.
If a payment is reversed, the badge associated with that payment is no longer valid and will not provide admission to the event.
Contact
Email: info@mie-expo.com
Phone: (773) 897-9167
Please include your order number in any message regarding a ticket.